That is our approach. As an IT solution provider, our services include custom software development, program management, and advanced data analytics. We have an outstanding track record of completing projects on time, on budget, and within scope. We are acclaimed for our subject-matter expertise, our dedication to delivering the highest quality work products. We are ready to support our customers at any stage, from scoping and defining to implementation and support. As problem solvers, we design and build solutions that prepare you for the future. Agile framework, project and change management best practices, and big data analysis techniques are just some of the tools that we use to help you innovate.
Complex projects need the right capabilities and talent at the right time. At IT WORKS, we provide high performing, experienced consultants to help your projects succeed. As the technology landscape evolves, we are ready and able to give you the guidance you need to make the right decisions and drive your return on investment. We bring proven tools and project management methodologies to your organization that ensure results now and moving forward.
Transforming your business takes imagination and inventiveness. At IT WORKS, we are focused on solutions—ones that focus on simplicity and scalability. To ensure project success, we take an outcome-driven approach by preparing well and executing intelligently. We have built a team of highly skilled professionals with the necessary technical and business skills to deliver projects on time and on budget. We research the latest technologies to help develop new systems and support legacy systems.
How do you go about making your most important strategic and operational decisions? At IT WORKS, we have always used data to support our clients’ operations and strategic decisions. While these data analysis techniques are not new, innovations in technology have made it possible to review data on a scale that was not possible even a few years ago. With machine learning technology and distributed databases, IT WORKS is able to ask the right questions and build a model to answer them.
As President, Dawn oversees all day-to-day business operations from program management to business development, finance, and marketing. Using her MBA, PMP, and Six Sigma Black belt, Dawn has successfully delivered several multi-million dollar capital projects. Dawn is passionate about her work, her clients, and her team.
Damien is the Vice President and lead of all of our technology efforts, from architecture to design and development. Damien has developed software for a variety of complex systems, including many statistical models and algorithms Damien's expertise has been valued by all of our transportation customers, particularly the FAA.
Each day, an average of 85,700 passengers ride more than 300 Amtrak trains over a system covering 21,300 miles. There are many software programs, projects, and analytics that enable those passengers to have an enjoyable ride. IT WORKS has developed several key software programs for Amtrak that do everything from tracking each train to allowing passengers to interactively plan their trip. We have also taken the lead on project managing major projects like Onboard Wi-Fi, Passenger Information Display Systems, Trackside Wi-Fi, and Onboard Information Systems. We have also assisted Amtrak with making smarter business decisions, improving efficient operations, increasing higher profits and creating happier customers through advanced data analytics such as train status algorithm.
The United States has the safest and most efficient air traffic system in the world. In order to maintain that status, the Federal Aviation Administration (FAA) spends a considerable amount of time reviewing operational data, modernizing their support systems, and engaging subject matter experts on a variety of topics. IT WORKS has been at the forefront of modernizing various FAA software systems, providing vital operational data through ASPM, a data warehouse of performance metrics, and developing actionable dashboards aimed at transforming operations and enabling decision making. In addition, IT WORKS has provided program and project management consulting services to fill vital roles aimed at enhancing productivity, decreasing costs, and improving safety.
The Washington Metropolitan Area Transit Authority (Metro) is the mass transit provider for the Washington, DC Capital Region. Metro operates the second largest heavy rail transit system, sixth largest bus network and fifth largest paratransit service in the United States. One of Metro's major initiatives is entirely replace both the Metro Area Radio System and the Public Safety Radio System, and provide the infrastructure for a Cellular Neutral Host System. Gannett Fleming Parsons (GFP), a Joint Venture, was selected as the prime contractor for this project. GFP in turn selected IT WORKS to provide program management support to the project based on our years of subject matter expertise with cellular and RF communications in a rail environment.
Parsons is one of the premier technology-driven engineering services firm with more than 70 years of experience in the engineering, construction, technical, and professional services industries. Parsons recognized the incredible success that IT WORKS has with building custom software and contracted with us to build and maintain a key contract management system for a contract Parsons holds with the Federal Aviation Administration. The system tracks work requests for drafting, equipment installation, and other technical services.
Port Authority of Allegheny County provides public transportation throughout Pittsburgh and Allegheny County by operating, maintaining and supporting bus, light rail, incline and other services for approximately 200,000 riders a day. Port Authority is currently focused on enacting a number of improvements to make service more efficient and easier to use. IT WORKS is supporting a key modernization effort to integrate financial, operational, and equipment maintenance systems through the implementation of PeopleSoft, an integrated software package that provides a wide variety of business applications to assist in the day-to-day execution and operation of business processes. IT WORKS has provided Project Management and implementation resources to ensure that this project remains on time, on budget, and within scope.